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How the Computer History Museum is using human-centered design to develop a...

The Computer History Museum, in collaboration with the design firm IDEO, is using human-centered design methods to research the needs of local communities, generate creative concepts, and build...

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Join the conversation about design thinking and design sprints in museums

Are you curious to hear from other practitioners who are dipping their toes into the waters of design thinking and human-centered design? We've launched a new LinkedIn group and have started a Twitter...

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Five mistakes of beginning design thinkers (and how to overcome them)

I’ve observed a set of common errors that practitioners new to design thinking often make when implementing the process. By leveraging the learnings of others, you can more successfully champion,...

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How a small arts organization on Vancouver Island is dreaming big with design...

How can small arts organizations with limited budgets and lean teams leverage the power of design thinking? Learn how the Nanaimo Art Gallery on Vancouver Island is using design thinking in this...

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Why every organization needs a human-centered design hallway: lessons from...

In an interview with Jennifer Stencel of the Akron-Summit County Public library, I learned how a scrappy, makeshift space is transforming the library from the inside out, making it a more...

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Minimizing the Einstellung Effect in Design Thinking: How to Arrive at...

The Einstellung Effect—when preexisting knowledge or experience prevents us from considering alternative possibilities to a problem—can seriously impede a team’s innovation capacity. Here are some...

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The #FutureMuseum Project: Experience-Driven and People-Centered

The #FutureMuseum Project invites professionals from around the world to share their ideas about the future of museums. My view is that the museum of the future will be more visitor- and guest-centered...

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A design thinker in residence: an interview with Henry Trejo of Crystal...

Henry Trejo is the design thinker in residence at the Crystal Bridges Museum of American Art in Fayetteville, Arkansas. In his role, Henry advocates for visitors and works to make the museum welcoming...

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Why bad ideas lead to good ideas: using “reverse thinking” in a design sprint...

Imagining the worst way to solve a problem can actually help you solve the problem. Learn how we used a bad ideas brainstorm In a four-day design sprint at the National Gallery of Art to arrive at good...

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Five emerging trends in design thinking for 2020

As we enter 2020, here are some emerging themes in the human-centered design landscape. From a "back-to-basics" focus on the fundamental mindsets and skills to a growing awareness of the role of equity...

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